bet626 Privacy Policy

1. Who We Are

1.1 bet626 is an internationally licensed online sports betting and casino platform, accessible at https://bet626.org. We have been serving players across Pakistan — including Karachi, Lahore, Islamabad, Faisalabad, and other cities — since 2017.

1.2 For the purposes of this Privacy Policy, bet626 acts as the data controller in respect of personal data collected from registered players, prospective players, and visitors to the Platform. As data controller, we determine the purposes and means by which your personal data is processed.

1.3 Where bet626 engages third-party service providers to process data on our behalf — such as payment processors, game software providers, or KYC verification services — those providers act as data processors operating under our instruction and bound by data processing agreements that impose obligations equivalent to those in this policy.

2. Personal Data We Collect

2.1 The categories of personal data bet626 collects about you depend on your relationship with us and the services you use. The table below provides a clear overview:

2.2 Identity and KYC documents are collected in compliance with our licensing authority's Know Your Customer obligations and applicable anti-money-laundering regulations. Provision of this data is mandatory — without it, bet626 cannot process withdrawals or maintain your account in good standing.

2.3 Financial data is collected solely for the purpose of processing your deposit and withdrawal transactions via Pakistani payment channels including JazzCash, EasyPaisa, Raast, HBL, UBL, and Meezan Bank. bet626 does not store full payment card numbers or full bank account details.

2.4 Technical and usage data is collected automatically when you access and use the Platform, primarily through cookies and server logs. This data is used in aggregate and individually to maintain platform security, detect fraudulent account activity, and improve the overall player experience.

2.5 Sensitive personal data — such as biometric data, health information, or racial or ethnic origin — is not collected by bet626 unless specifically required by our licensing authority in exceptional circumstances. In any such case, you will be informed in advance and your explicit consent obtained.

2.6 Where you provide personal data about a third party (for example, in a query or complaint), you confirm that you have that person's authorisation to share their data with us and that they have been informed of how it will be used.

3. How We Collect Your Data

3.1 Directly from you, when you: register an account on bet626; complete KYC verification; make a deposit or withdrawal; contact customer support via live chat or email; respond to surveys or promotions; or update your account profile settings.

3.2 Automatically, through your interaction with the Platform, including: server logs recording your IP address and session data; cookies and similar tracking technologies placed on your device; device fingerprinting for security purposes; and game and betting activity logs generated in real time.

3.3 From third parties, including: identity verification providers who confirm the validity of your CNIC; payment processors who confirm transaction statuses; fraud prevention agencies that flag high-risk activity patterns; and publicly available sources used for due diligence in connection with AML obligations.

3.4 bet626 does not purchase personal data lists from third-party data brokers for marketing purposes. Any third-party data received is strictly limited to what is necessary for the operational and regulatory purposes described above.

4. Legal Basis for Processing

4.1 bet626 processes your personal data only where a valid legal basis exists. The legal bases we rely on are:

• Contractual necessity: Processing required to register your account, process your bets and payments, and deliver the services you have requested from us.
• Legal obligation: Processing required for KYC verification, anti-money-laundering checks, and reporting obligations imposed by our licensing authority.
• Legitimate interests: Processing carried out for fraud prevention, platform security, responsible gaming monitoring, and improvement of our services — provided these interests are not overridden by your privacy rights.
• Consent: Processing for direct marketing communications, optional personalisation features, and any processing not covered by the bases above — where you have given us clear, freely given, specific, and informed consent.

4.2 Where we rely on consent as the legal basis, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal. Withdrawing consent will not affect our ability to process data on other legal bases (e.g., for legal or contractual reasons).

4.3 Where we rely on legitimate interests, we carry out a balancing test to ensure our interests do not unfairly override your fundamental rights and freedoms. Documentation of these assessments is maintained internally.

4.4 Processing of data for responsible gaming purposes — including monitoring of betting patterns for signs of problem gambling — is conducted on the basis of both legitimate interests and, where applicable, legal obligations under our licence conditions.

4.5 bet626 does not use your personal data for automated decision-making that produces significant legal effects, except where such processing is necessary for fraud prevention or required by our regulatory obligations. In such cases, you have the right to request human review of the automated decision.

5. How We Use Your Personal Data

5.1 Account management: To create, maintain, and administer your bet626 account, including authentication, account security, and settings management.

5.2 Service delivery: To process deposits and withdrawals via JazzCash, EasyPaisa, Raast, HBL, UBL, and Meezan Bank; to settle sports bets and casino game outcomes; and to deliver all other Platform services you have requested.

5.3 Identity verification and compliance: To fulfil our KYC obligations, verify your age (you must be 21 or older), confirm the source of funds in line with anti-money-laundering requirements, and comply with all applicable regulatory reporting duties.

5.4 Fraud prevention and security: To detect, investigate, and prevent fraudulent transactions, multi-accounting, bonus abuse, and other security threats to the Platform and to other players.

5.5 Responsible gaming: To monitor your gambling activity for indicators of problem gambling; to apply protective limits where necessary; to communicate with you regarding responsible gaming tools and resources; and to enforce self-exclusion arrangements you have requested.

5.6 Customer support: To respond to your enquiries, resolve disputes, process complaints, and improve our support services based on interaction feedback.

5.7 Marketing communications (where consented): To send you information about bet626 promotions, bonuses, new games, PSL betting markets, and platform updates via email, SMS, or on-site notifications. You can opt out at any time.

5.8 Platform analytics and improvement: To analyse aggregated usage data, identify technical issues, test new features, and continuously improve the bet626 platform experience for all Pakistani players.

6. Sharing Your Personal Data

6.1 Payment processors: We share the minimum necessary financial and identity data with JazzCash, EasyPaisa, Raast, HBL, UBL, Meezan Bank, and 1LINK to execute your deposit and withdrawal transactions. Each provider processes this data under their own privacy policy and applicable financial regulations.

6.2 KYC and identity verification providers: We engage third-party KYC specialists to verify your CNIC, confirm your date of birth, and screen against sanctions and politically-exposed-persons (PEP) lists as required by our licensing authority. These providers act as data processors under our instruction.

6.3 Game software providers: Live casino and slot games on bet626 are powered by third-party suppliers. Your anonymised game session data — including wager amounts and outcomes — is shared with these providers for game integrity, RNG certification, and jackpot settlement purposes. Game providers do not receive your full identity data.

6.4 Fraud prevention and security agencies: We may share data with specialist fraud prevention organisations and, where required, with other gaming operators participating in shared fraud-detection databases, in order to protect all players and the integrity of the Platform.

6.5 Regulatory and law enforcement authorities: bet626 will disclose personal data to our licensing authority, financial intelligence units, and law enforcement agencies when required to do so by law, court order, or regulatory direction. Such disclosures are mandatory and are not subject to player consent.

6.6 Professional advisers: We may share personal data with our legal, financial, or technical advisers on a strictly confidential basis where necessary to obtain professional advice or in connection with legal proceedings.

6.7 Corporate transactions: In the event of a merger, acquisition, or sale of all or part of the bet626 business, player personal data may be transferred to the acquiring entity as part of the transaction. You will be notified of any such transfer and your rights in connection with it.

7. International Data Transfers

7.1 As an internationally operated platform, bet626 may transfer your personal data to, and process it in, countries outside Pakistan. These may include the country in which our licensing authority is based, as well as the jurisdictions where our technology and game software partners operate their infrastructure.

7.2 Where personal data is transferred internationally, bet626 ensures that appropriate safeguards are in place, including: contractual data processing agreements incorporating standard data protection clauses; transfer impact assessments where required; and selection of partners located in jurisdictions with recognised adequate data protection frameworks.

7.3 You may request details of the specific safeguards applied to international transfers of your personal data by contacting our support team at [email protected].

8. Data Retention

8.1 bet626 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including legal, regulatory, and contractual requirements. The following retention periods apply as a general guide:

• Account and identity data: Retained for the lifetime of your account plus a minimum of 5 years following account closure, in line with AML and licensing obligations.
• Transaction and betting records: Retained for a minimum of 5 years from the date of the transaction, in compliance with financial record-keeping requirements.
• KYC documents: Retained for a minimum of 5 years from the date of verification or account closure, whichever is later.
• Customer support communications: Retained for 3 years from the date of the last interaction, or longer if the communication relates to an ongoing dispute or complaint.
• Marketing preferences and consent records: Retained for as long as you hold an active account, or until you withdraw consent.
• Technical and usage logs: Typically retained for 12 months for operational and security monitoring purposes.

8.2 Where retention beyond these periods is required for legal proceedings, regulatory investigations, or the resolution of an active dispute, data will be retained until the matter is fully resolved.

8.3 Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with any individual.

8.4 Data that has been anonymised — such as aggregated analytics data — is not personal data and may be retained indefinitely for research and platform improvement purposes.

9. Cookies & Tracking Technologies

9.1 bet626 uses cookies and similar technologies (including local storage and session storage) on the Platform to enable core functionality, enhance security, and improve your experience. A cookie is a small text file placed on your device when you visit the Platform.

9.2 The types of cookies we use are:

• Strictly necessary cookies: Required for the Platform to function. These include session authentication cookies, CSRF protection tokens, and load-balancing cookies. These cannot be disabled.
• Functional cookies: Remember your preferences such as language, timezone, and display settings to personalise your experience across sessions.
• Analytics cookies: Collect anonymised data about how players use the Platform — such as pages visited and session duration — to help us identify areas for improvement.
• Security cookies: Used for fraud detection and to identify suspicious login or wagering patterns, helping protect your account.

9.3 bet626 does not use third-party advertising or retargeting cookies. No cookie data from bet626 is shared with external advertising networks.

9.4 You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform — for example, you may need to log in again on each visit.

9.5 By continuing to use the bet626 Platform after reviewing this policy, you consent to our use of cookies as described above. You may withdraw your consent for non-essential cookies at any time via your browser settings.

10. Your Data Protection Rights

10.1 Subject to applicable law and the conditions described below, you have the following rights in relation to your personal data held by bet626:

• Right of access: You may request a copy of the personal data bet626 holds about you (a "subject access request"). We will provide this within 30 days of receiving a valid request.
• Right to rectification: You may request correction of any inaccurate or incomplete personal data. For account details such as name and date of birth, correction requires supporting documentation.
• Right to erasure ("right to be forgotten"): You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent, or where you object to processing based on legitimate interests. This right does not apply where retention is required by law.
• Right to restriction of processing: You may request that we temporarily suspend processing of your data while a dispute about its accuracy or our legal basis for processing is resolved.
• Right to data portability: Where processing is based on consent or contractual necessity and is carried out by automated means, you may request a copy of your data in a structured, machine-readable format.
• Right to object: You may object to processing based on legitimate interests or for direct marketing purposes. Marketing opt-outs take effect within 48 hours of receipt of your request.
• Rights related to automated decision-making: You may request human review of any decision made about you purely by automated means, where that decision has a significant effect on you.

10.2 To exercise any of these rights, contact our support team at [email protected] with the subject line "Data Rights Request – [Your Account ID]". We will acknowledge your request within 5 business days and fulfil it within 30 days, or inform you if additional time is required.

10.3 We may need to verify your identity before processing a data rights request to prevent unauthorised access to another person's data. Verification may require you to provide a CNIC copy or answer security questions.

10.4 Exercising your data rights will not result in any disadvantage to you as a player, provided the request does not conflict with our legal obligations or contractual commitments.

11. Children & Minors

11.1 bet626 implements multiple layers of age verification, including mandatory CNIC-based KYC verification, to prevent access by individuals under 21 years of age. Any account found to have been registered by a person under 21 will be immediately suspended, all funds returned to the verified payment source, and the account permanently closed.

11.2 If bet626 inadvertently collects personal data from a person under the age of 21, we will delete that data as soon as it is identified. Parents or guardians who believe their child has registered an account are encouraged to contact our support team without delay.

11.3 bet626 supports the use of parental control software for households where minors have access to internet-connected devices. We recommend resources such as Net Nanny, Qustodio, and similar tools to help prevent underage access to gambling content.

12. Security Measures

12.1 bet626 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These include:

• 256-bit SSL/TLS encryption for all data in transit between your device and our servers;
• Encryption of sensitive data at rest, including KYC documents and financial information;
• Two-factor authentication (2FA) available for all player accounts;
• Role-based access controls limiting internal access to personal data on a strict need-to-know basis;
• Regular penetration testing and security audits conducted by independent third-party specialists;
• Real-time anomaly detection systems monitoring for unauthorised access attempts and unusual account activity;
• Secure, access-controlled data centres with physical security protocols.

12.2 All bet626 staff with access to personal data receive regular data protection training and are bound by confidentiality obligations.

12.3 Notwithstanding our security measures, no internet transmission is completely secure. Players are responsible for maintaining the security of their own devices and account credentials. bet626 recommends enabling 2FA and using a strong, unique password for your account.

12.4 In the event of a personal data breach that is likely to pose a risk to your rights and freedoms, bet626 will notify you and the relevant regulatory authority within the timeframe required by applicable law — and in any case without undue delay.

12.5 If you suspect that your bet626 account has been accessed without your authorisation, contact our support team immediately via live chat or at [email protected].

13. Third-Party Links & Services

13.1 The bet626 Platform may reference or integrate with third-party services — including payment providers such as JazzCash and EasyPaisa, and game software providers. When you interact with these services, you may be subject to the privacy policies of those third parties. bet626 is not responsible for the data practices of third-party services.

13.2 We recommend reviewing the privacy policies of any third-party services you use in connection with the bet626 Platform. Links to or integrations with third-party services do not constitute an endorsement of their privacy practices.

14. Changes to This Privacy Policy

14.1 bet626 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or operational requirements. Material changes — those affecting how we collect, use, or share your personal data — will be communicated to you via your registered email address and/or a prominent notice on the Platform at least 14 days before taking effect.

14.2 Non-material changes, such as typographical corrections or clarifications that do not alter the substance of the policy, may take effect immediately upon publication on the Platform.

14.3 The "Last Updated" date at the top of this policy will always reflect the date of the most recent revision. We encourage you to review this policy periodically. Continued use of the Platform after the effective date of any change constitutes your acceptance of the revised policy.

15. Contact & Complaints

15.1 If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, please contact the bet626 Data Protection team:

• Email: [email protected]
• Subject line: Privacy Enquiry – [Your Account ID]
• Live Chat: Available on-site 24/7, average response time 3–5 minutes
• Languages supported: English and Urdu

15.2 We take all privacy-related enquiries seriously and aim to respond to all written queries within 5 business days. Formal data rights requests (see Section 10) will be acknowledged within 5 business days and fulfilled within 30 days.

15.3 If you believe bet626 has not handled your personal data in accordance with this policy or applicable data protection law, you have the right to lodge a complaint with our licensing authority or the relevant data protection supervisory authority in your jurisdiction.

15.4 We would always prefer the opportunity to address your concern directly before you escalate to a regulatory authority. Please reach out to us first — we are committed to resolving privacy concerns promptly and fairly.